AI+Leadership = Human Intelligent (HI) Workplace

AI+Leadership=Human Intelligent Workplace
HI

Human Intelligent (HI) Workplace
Helping Leaders Help Themselves

May 27, 2024

Change is everywhere and will continue going forward. So much so that 85% of executives say ongoing change is forcing them to create a more agile culture. 1 out of 2 HR leaders believe managing change is one of their top priorities. Unfortunately, a Gartner study found that 66% of organizational change initiatives fail. 

There are a variety of additional workforce trends but add to this that some have predicted a forever tight labor market. This will force organizations to change and in turn, create a competitive advantage for those that address the human needs in the workplace. 

The question is how will AI fix work in the 21st century? Many are concerned that AI will eliminate jobs. However, if history is an indicator, while it will eliminate jobs it will create others. When the PC came into existence, it eliminated 3.5 million jobs but created almost 20 million. 

Interpersonal skills will be needed in the workplace. Skills like empathy, curiosity, compassion, attention, and acceptance, cannot be replaced by technology. In addition, critical thinking, emotional intelligence, flexibility, and others will be needed. Skills are found in short supply with recent college graduates. 

There are those that when they think of the future of AI they think of movies like The Matrix or Terminator and that it will take over the world. However, if we stop and reflect we see that with so many glued to their mobile devices, maybe this has already happened. They have been labeled as Weapons of Mass Distraction and are costing companies over $650 billion a year. 

While this is occurring, there is a changing psychology of the workforce. Something that further shifted with the Pandemic. Today’s workforce is looking for purpose, happiness, and meaning, something that they seem to be lacking at work.

This is probably why only 30% of the US and 13% Globally are disengaged in their workplace. Work has been found to be the 5th cause of death due to stress. And managers play a key role in their worker’s mental health, more than their doctors.

Another study found that 35% of workers would pass up a pay raise to see their boss fired. This might be because they see the world differently. An example of this was a study where 86% of the leaders saw themselves as inspirational and good role models while 82% of the workforce saw their leaders as discouraging.

Why might this be important to keep in mind? Because more workers are looking for purpose, meaning, and happiness at work. This is probably why more organizations are beginning to build cultures of belonging, purpose, meaning, and happiness. Today and tomorrow’s workforce has different expectations. They are looking for fair rewards, flexibility, and  engaging work. They do not want to work in toxic workplaces or for ineffective managers.

 

In the era of AI, organizations and their leaders need to enable a human-centered environment by creating a Human Intelligent  Workplace. Human Intelligent Workplace is defined as one where leaders model effective leadership behaviors by creating an organizational culture where the worker’s experience is one of being engaged while collaborating with their diverse team members.

It is one where the workforce feels psychologically safe when raising different perspectives, taking risks, being innovative, or being creative. It is a workplace where the workforce feels listened to and understood by their leaders. It is a workplace where the workforce finds fulfillment in the work they do and the organization they work in. 

Neuroscience and neuro-leadership have gained probability in the leadership literature. What has been found is that our brain needs a leader to create environments that feel safe and certain. It needs leaders who communicate well and ensure understanding by their workforce. A key piece for leaders to remember is their role as a celebrity. Because the spotlight is always on them. They also play quasi-psychologists in their one-on-one interactions with their staff and quasi-sociologists when interacting with their teams. Last they play the role of a quasi- anthropologist by the culture and environment they create.
When leaders are effective, they create a more engaged workforce, employees are happier, everyone feels more included, and it leads to organizational effectiveness through customer satisfaction, productivity, and financial returns.

When over 200,000 global employees were asked what they were looking for in their next employer they answered, good relationship with my boss and colleagues, and appreciation for the work I do. A thank you and it’s free. This can lead to a happier employee who tends to be 9 times more loyal, 31% more productive, and 55% more creative. 

In summary, what LEADERS will need to do is to Listen, Engage their workforce, be Accountable for their behavior, Develop themselves and others, demonstrate Empathy, provide Recognition, and ensure psychological Safety.
As Executive Chairman and CEO of Microsoft Satya Nadella has said, “AI will make us more human, not less.”

In the era of AI, organizations will need leaders to enable a Human Intelligent Workplace. Is your organization and your leaders ready?

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