Human Intelligent (HI) Workplace
Helping Leaders Help Themselves

Hi framework

Human Intelligent (HI) Workplace Framework

Human Intelligent (HI) Workplace Defined

Human Intelligent (HI) Workplace is defined as one where leaders model effective leadership behaviors by creating an organizational culture where the worker’s experience is one of being engaged while collaborating with their diverse team members. It is a workplace where the workforce feels safe when raising different perspectives, taking risks, being innovative, or creative. It is a workplace where the workforce feels listened to and understood by their leaders. It is a workplace where the workforce finds fulfillment in the work they do and, in the organization, they work in.

The following describes each of the categories that I believe make a High Intelligent (HI) Workplace.

Effective leadership is fundamental to organizational success. It is one where an individual in a leadership position creates a positive workplace experience by focusing on the workforce in the organization.

Why might this be important? Effective leaders lead by positively influencing, engaging, and creating an inclusive environment where employees feel happy to work for the organization. Research has shown over the years that leadership has been defined as a role or a quality in a person, that may have a ripple effect on subordinates, department, and/or organization. Through their actions and behaviors, those in leadership position may positively or negatively impact their workers.

Organizational Culture is all about shared values, attitudes, and practices that characterize an organization. It is the environment that the workforce is involved in and works in to deliver results.

Why might this be important? Organizational culture has been described as the personality of the organization. A healthy organizational culture has been associated with increased health of the workforce, engagement, increased retention, and overall productive organization. Leaders are instrumental in creating a positive organizational culture in order to ensure the workforce feels valued, listened to, engaged, fulfilled, psychologically safe, and motivated.

Employee engagement is the positive connection a person has with their work, work environment, leaders, and colleagues. It’s reflected in their attitude, effort, and involvement.

Why might this be important? Research has demonstrated that higher employee engagement positively influences organizational success. This has been associated with a workforce that is more vested in the outcomes. It has been found that when workers are engaged it leads to a positive worker experience creating an optimal environment for employees to do their work. 

    • Engagement is created by a positive employee experience which has do with the people, systems, policies, and the physical and virtual workspace.When it is positive, it can lead to a more engaged and productive workforce.  This can lead to a more fulfilled workforce which is all about purpose and happiness. Today more and more of the workforce are looking for purpose in the work they do and want to be happy in the place they work in.
    • Purpose has become increasingly important enough that some organizations are considering a Chief Purpose Officer at the C-suite level. A happy worker has become important enough where research has begun to show that a happy worker with a purpose is healthier, more intrinsically motivated, have higher job satisfaction, is less stressed, more productive, and can lead to lower attrition and an a more engaged workforce.

A diverse team is all about the diversity of the workforce along with ensuring all team members feel included and that they receive equitable opportunities to contribute. Diversity has been described as any dimension that can be used to differentiate groups and people from one another.

Why might this be important? Diversity is about empowering people by respecting and appreciating what makes them different, in terms of age, gender, ethnicity, religion, disability, sexual orientation, education, and national origin.  When leaders and organizational culture support and take advantage of their diverse workforce, it leads to increased collaboration which is important for diversity and effective team dynamics.

An effective team has been defined as a group of people with complimentary skills, committed to a common purpose, mutual goals, and well-defined working approach.  Effective team members trust each other and hold themselves accountable

This component is about Psychological Safety. Psychological safety in the workplace refers to the collective belief or acknowledgment that any member of the organization can voice their perspective and opinion (even if it is a minority point of view) without fear of punishment, exclusion, or humiliation.

Why might this be important? In a workplace that promotes psychological safety, employees are more likely to feel comfortable expressing their ideas and personalities, as there is a greater sense of trust and respect in the environment. In today’s workplace where innovation and creativity can provide a competitive advantage, psychological safety will be important. In order to have an organization where innovation and creativity are valued, then you need an environment where risks and mistakes are accepted, and workers feel safe.

This is all about communications and how effective leaders are at communicating and listening to the concerns, ideas, and uniqueness of each of their team members. This is about how leaders listen, are empathetic, and compassionate when listening to their workers issues and concerns.

Why might this be important? Listening leads to learning. Communications and listening are imperative for leaders and their workforce’s success. As busy as leaders are, when they listen to understand vs to respond it leads to a more engaged workforce. When leaders are empathetic and compassionate, this is driven by effective listening and communicating. Empathy has been defined as the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another’s position.